Probably the
first decision you’ll have to make after an interview is whether or not to
write a thank-you or follow-up letter to the interviewer. One of the main
points you learn from Sweaty
Palms is that the vast majority of selection interviewers don’t want to be
conducting interviews because it interferes with their job. So anything
connected with filling the position is a royal pain, and the biggest part of
that pain is having to interview prospects. They want to fill the job as
quickly and easily as possible, while devoting the least amount of time to the
chore as possible. After the interview is over, the last thing they want is to
receive a letter from an interviewee.
Receiving a
post-interview letter can have a negative effect on an interviewer for several
reasons:
1. It’s a piece of paper with which they
must deal. What do they do? Answer it? File it? Throw it away? If they answer
it, they are probably not going to be thinking kindly of you, as you’ve just
imposed a further burden on their time.
2. If they’re not interested in you,
receiving a letter from you is going to be even more of an irritant. The
standard and accepted protocol for rejection is for the interviewer not to make
another contact. Your letter, breaching this protocol, may negate any
possibility for a change of heart.
3. Sending a letter can look like you’re
begging or more in need of a job than the interviewer might have believed
before receiving your letter.
4. Your letter might say something that
negates a positive feeling the interviewer may have formed.
5. The letter reduces the control of the
situation that the interviewer might feel he has. The interviewer has the control
of when and how to make further contact. If the interviewee oversteps the
bounds by making the first contact after the interview, it could make the
interviewer feel he has to reply and he might not feel he’s in a position to
reply at that time. So if he has to make a decision before he wants to, the
odds are that the decision will be negative.
An interviewer
won’t contact you unless he’s interested in you, regardless of whether or not
you write a letter, so, unless you know for certain you’ve been rejected,
writing a letter subjects you to the risk of damaging your position. The
interviewer knows that you are grateful for the interview, so you don’t need to
tell him that. He also knows that anything in a letter is probably insincere,
with the ulterior motive of getting an offer or another interview. Because of
that very real fact, a follow-up letter is a very difficult document to draft.
There’s not much you can say that doesn’t sound hypocritical to the reader, who
will be reading the letter with a far different perspective than the
perspective from which you wrote it.
Finally, there
is no question of courtesy involved here. You are in a business environment.
The interviewer didn’t do you any favors by granting you an interview. He was
acting out of selfish motives because he has a position to fill, so you do not
have an obligation to “thank” him for the interview.
There are
three exceptions to this advice. The first is if the interviewer has asked you
for additional information. That gives you an opening to provide the
information and write a letter that could enhance your position. The second is
when you know that you have been rejected in the interview. If you’ve been
told that you won’t be considered further, then you’ve got nothing to lose
by making an additional contact. The employer might change his mind or refer
you to another firm. The third exception is if the interview has been conducted
over a meal. Then it might be appropriate to write a very short, polite note of
thanks for the meal if the interviewer picked up the tab. It’s not necessary to
do so because the meal was part of the interview process, but this does give
you the flexibility of making contact without breaching protocol and without
looking insincere or hypocritical. If you do wish to write a note, limit it to
a few words of thanks. Don’t grovel about how much you’d like the job or how
much you liked the interviewer’s tie or what a terrific sense of humor the
interviewer has. Don’t mention the job or include the lamentable “I look forward
to hearing from you.” Just thank him for the meal and end it.
The effects of
a follow-up letter in employment interviews was extensively researched for a
1996 master’s thesis by Mike Broadwell. This is, to my knowledge, the most detailed and
professional analysis of the effects of a follow-up letter in interviewing for
a job. The research was limited to professional recruiters whose main function
is to interview, as opposed to selection interviewers, whose obligation to
interview to hire someone is something for which they are not trained and for
whom the interview is more often looked upon as an unpleasant but necessary
chore. Since recruiting is a recruiter’s occupation, one would anticipate that
the professional recruiter’s reactions would be more inclined to support the
concept of a follow-up letter. Why? Because the pitfalls of a follow-up letter
that I set forth above don’t apply to a professional recruiter. A follow-up
letter would not be something that interferes with his or her normal routine,
since the recruiter’s normal routine is to recruit. However, the research
supported my position, even among professional recruiters! The research
indicates that even among professional recruiters a follow-up letter will not
help you if they have not otherwise decided that you will be offered a job.
To make
certain that I had not misinterpreted the writer’s thesis, I spoke with him,
and he reiterated to me that his research fully supported my position.
Reinforced by this research, my advice remains unchanged from when I first
wrote about it in 1992.
However, when I asked him what he
would do, he said he’d write a thank-you letter. But he had severe parameters.
He said it should be short and sweet and should not include anything of
substance. It should be written solely as an expression of courtesy and
appreciation for having been given the opportunity for the interview. He said
it becomes a negative if it reiterates what took place in the interview or adds
something new. In short, it should contain nothing of substance. He said that
his research indicated that the only time a thank-you letter might be of help
is if the writer is one of the top two candidates. In that instance it’s
possible that it might be of slight advantage. But he said that his research
never showed that a thank-you letter helped an interviewee who was not one of
the top two candidates.
Here’s what Brian Krueger, author of College Grad Job Hunter, advises:
“Thank-you notes are not expected. However, they should always be sent. You
have an opportunity to make a lasting good impression. Make the most of it.”
And the Los Angeles Times Career Builder says,
“Recruiters and managers who are undecided over their potential new employee
often rely on a gut feeling about someone when making their decision and your
thank-you letter may be enough to put you over the top.”
The Times is correct when it
talks about the “gut feeling.” However, the comments about the thank-you letter
are misleading. In my opinion they are made by people who have no clue or
experience in the job interview. It sounds good to say this, but in fact the
truth is diametrically opposed to these opinions.
Here’s what
one reader of Sweaty Palms, Canadian Athol Kelly, had to say about thank-you or follow-up
letters:
"I found
your book a refreshing drink of water from other job interview books I have
read....Your book is the only place
I’ve ever read that said not to follow up an interview with any sort of
follow-up letter or communication. Every other book that has broached this
subject has recommended follow-up letters to interviews and even rejections,
which I always thought was odd. I’ve followed the conventional practices of
sending thank-you letters after interviews and rejections, but I’ve felt that
they really didn’t do anything to help me achieve the goal of securing the job.
Sending thank-you letters just seems to add an unnecessary irritation to
harried interviewers and most likely will leave a negative impression as being
desperate or pushy, and I believe coming off desperate or pushy isn’t the way
to go. Even if you are desperate, you shouldn’t make it obvious and portray
yourself as such.
"I want to
commend you on having the courage to buck the trend and affirm (at least for
me) that while being polite is good, you don’t have to overdo it and grovel
with needless thank-you letters. My last job interview was a telephone
interview, and I didn’t send a thank-you letter afterwards. Although I wasn’t
offered that particular job, the interviewer did tell me to contact her in a
month’s time to see if they have other employment offerings. I figure if you
give a good interview, then they will have a good impression of you, and if
they have a good impression of you, then there is no need for thank-you
letters."
Finally,
here’s what Sandor Feldman has to say in Mannerisms
of Speech:
"Like
many others, the two beautiful words, 'Thank you,' are often misused....It is
my personal conviction that the ideal situation would be one in which nobody
should need either to expect thanks from or to express thanks to anybody. The
stronger person should give help to the weaker for the reason that he is in a
position to give help."
My final word
on this subject is the way I react to
a thank-you letter. I’ve conducted thousands of interviews, both screening and
selection. As you’ve probably gathered, I don’t like to have to hire someone,
so don’t like interviewing people, and I know what I’m doing! Receiving a
thank-you letter is a real turnoff for me. It engenders several emotions:
1. The first is pity. I feel
sorry for the person writing the letter because I know how it feels to need a
job and not have one.
2. The second is a negative judgment
resulting from my feeling that the letter is fawning and hypocritical.
3. The third is irritation. Either I’ve
made a decision on the person or I haven’t. In either case, I don’t want to
have to read an unsolicited letter from someone I’ve just had to take my time
to interview. I didn’t ask for the person to contact me. If I had wanted her
to, I would have asked her. I didn’t. So I’m not pleased that this person took
an initiative I didn’t invite.
4. The fourth is frustration. What do I
do? Do I answer it? If so, what do I say? Do I file it? Do I throw it away?
5. The fifth is that the letter (ergo the
writer) is insincere. The interviewee isn’t really writing a thank-you note
because she’s polite or considerate. No, the letter is written for purely
selfish reasons: to get a job. It can therefore reek of insincerity to the
reader.
Believe me,
I’m not alone in these feelings. Most interviewers won’t be this frank. Who
wants to sound like Simon Legree and put down someone who took the time to
write a “nice” letter? Not many. So the people who give the advice to write a
thank-you letter, most of whom have never actually conducted a selection
interview, are relying on asking other people how they react. And whom do they
ask? Counselors and employment professionals! I’ve gone through some of these
books and there is virtually no personal experience relayed by the writers. And
the people they quote aren’t selection interviewers, they’re screeners or
consultants.
It would be
well for you to understand why I feel that the opinions of consultants and
recruiters on the advisability of writing a thank-you note and other advice
quoted by writers on the interview are not reliable. How do consultants arrive
at their conclusions? Generally a job search consultant sends prospective
employees to prospective employers. After the interview the consultant contacts
the prospective employer to find out how the interview went.
While the
employer might be forthcoming, always lurking in the back of their minds is the
possibility of litigation or other kinds of trouble. So they are circumspect in
what they say to the consultant. The interviewer can’t be completely honest
because what they say might get back to the person about whom they are
speaking, resulting in problems. The result is a sanitized version of how they
reacted to the interviewee.
When I am
quoting selection interviewers they have no such fear. In the first place they
are not talking about anybody specific, so there is no threat of trouble from
anybody. Second, if they don’t want to be quoted they can request anonymity. So
they can speak to me with candor. I don’t get my information about selection
interviewers secondhand from consultants; I get it directly from the selection
interviewer.
The only
reason to write a thank-you letter is to thank someone for a kindness that they
performed through no obligation on their part and for no ulterior motive.
Someone gives you a birthday present. You should write a thank-you note.
Someone takes you out for a meal. You should write a thank-you note. Someone
recommended you for something. You should write a thank-you note. Someone
interviewed you for a job? You should not
write a thank-you note. The interviewer did not do you a kindness, and he was
not without an ulterior motive. In fact, his only motive was selfish!
That said, you
will always find exceptions to the rule. I’m not denying that there are
instances when someone has received a job offer based in large part on a
thank-you letter. I’m sure that there’s an interviewer out there who will read
this and say, “I hired Peggy Sue because she was nice enough to write and thank
me for granting an interview.” That has happened and it will continue to
happen.
Additionally, there is so much seemingly consistent advice from advisors who say that everyone should write a thank-you letter that it seems to be the norm today. Maybe if you don't write one, you will stand out (that might be a positive and not a negative!). Maybe the interviewer will think you don't care. That's certainly what the advice implies. I think that's good-sounding rubbish from people who don't know what they're talking about because they have never been in the arena, have never actually conducted a selection interview. Writing a thank-you letter will not get you a job if the selection interviewer has already made up his or her mind. But it could redound to your detriment if the interviewer hasn't made up his or her mind. True, it could save the day, too. But my feeling is to let it go and let the interviewer make the decision. Don't risk grabbing defeat from the jaws of victory by doing too much.
What I’m trying to do is to tell you how I feel and how many others
feel. It’s my opinion, based my personal experience and based on talking to a lot of people who know that I’m
not going to sue them over what they say, that in the majority of cases writing
a thank-you letter is more of a risk than a help. You’re risking more than you
might receive.
But in the final analysis everyone has to make up his or her own
mind. If you want to write a thank-you letter, if that’s what makes you feel
right, then go ahead and do it. I just want you to be aware of the negatives.
If you read this and still want to write the letter, go ahead and good luck.
But if you do, keep it short, just a few lines thanking your interviewer for
the interview. Period. End of letter. Don’t flatter or fawn or plead.